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Help

Zwiesel Kristallglas – We are happy to help you along!


You have a question regarding ordering, shipment or payment terms? For your immediate assistance we provide you here with the answers to the most frequently asked questions. If your query is not answered here, please just send us your question in an e-mail to onlineshop@zwiesel-kristallglas.com or call us for a personal talk! You can reach our customer service daily from mondays to fridays from 8 a.m. to 4 p.m. under phone number +49 (0) 99 22 / 98-111.

How much do we charge for delivery?

We deliver for free any orders that are above 50 euros in value. Below we charge 4,95 euros for orders throughout Germany and Austria.

Where is my order?

As a rule, the delivery time is 5 working days. In the case of payment in advance, for example, the date of receiving payment is the relevant date for calculating the delivery time. The delivery time may possibly be slightly longer. However, in this case, we will inform you immediately.

 

You can obtain information about the status of your order at any time, using your DHL tracking number. You will find this number on your shipping confirmation, which we shall send to you immediately after receiving your order. Just click the link sent to you and follow the instructions. Should you fail to have received confirmation within 30 minutes after placing your order, please contact us. Please make sure that, when ordering, you provide us with a currently valid e-mail address.

 

You can reach us by e-mail under onlineshop@zwiesel-kristallglas.com or by telephone from mondays to fridays from 8 a.m. to 4 p.m. under: +49 (0) 99 22 / 98 – 111.

 

Should you wish to change an order already sent to us, please get in touch with us.

How can I return the goods?

Your satisfaction is important to us. Nevertheless, in case you should happen to have cause for complaint, we have enclosed a goods return form and a return address label inside the package. So that we can constantly improve our service for you, we would ask you to kindly indicate on the goods return form your reasons for returning the articles.

Please use the original packaging for returning the goods and stick the return address label over the original delivery label. Just hand the package over to a branch of the German Post Office (DHL). The costs for the return shipment will be taken over for you by Zwiesel Kristallglas Ltd.

Please do not forget to place a cross on the form to indicate whether you would like a credit note or a replacement delivery. In this way, you will be helping us to speed up the settlement of the matter to your satisfaction.

What can I do if I have no return address label or goods return form?

In the case that no goods return form or return address label has been enclosed with your delivery, please be so kind as to contact our Customer Service under telephone number +49 (0) 9922 / 98-111 (for Germany).

 

We are at your service from mondays to fridays from 8 a.m. to 4 p.m. Or just write us an e-mail to onlineshop@zwiesel-kristallglas.com.

What can I do if I have no return address label or goods return form?

In the case that no goods return form or return address label has been enclosed with your delivery, please be so kind as to contact our Customer Service under telephone number +49 (0) 9922 / 98-111 (for Germany). We are at your service from mondays to fridays from 8 a.m. to 4 p.m. Or just write us an e-mail to onlineshop@zwiesel-kristallglas.com.

How can I find the articles I am looking for?

If you wish to know which of our glasses are best suited for Riesling or Rioja, our product finder can be of assistance. Or perhaps you are in search of decorations to match the colours of your living room? Also for selecting colours, our product finder offers a wide range of ideas!

 

You will find assistance for a specifically detailed search on every page of the product level in the picture at the top right, under the button "find products". Just enter the search words or phrase into the empty box and the finder will automatically show you all the relevant results.

 

However, if it should happen that you do not find what you are looking for, we would be grateful to receive your suggestions. Even if the desired product does not belong to our range, we are happy to receive your comments in order to optimize our future product range for you. You can reach us by e-mail under onlineshop@zwiesel-kristallglas.com or by telephone from mondays to fridays from 8 a.m to 4 p.m. under phone number +49 (0) 99 22 / 98 – 111.