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CONTACT
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I agree to the declaration on data protection.*
Zwiesel Kristallglas AG

Zwiesel Kristallglas AG
Dr.Schott-Strasse 35
D-94227 Zwiesel

Tel  +49 (0) 9922 / 98-0
Fax  +49 (0) 9922 / 98-300
info@zwiesel-kristallglas.com

Data privacy statement

ZWIESEL KRISTALLGLAS AG

Data Protection Declaration

Committed to protecting your data
Thank you for your interest in our company and products/services. We want to ensure that you feel secure about how your personal data is used and protected when you visit our website: we are committed to protecting your personal data. We comply in full with the provisions of the Bundesdatenschutzgesetz [German federal data protection act].
We want you to know what data we collect and when, and how we use it. We have put in place technical and organisational measures which ensure that both we and any external service providers observe data protection regulations.

Automatic anonymised data collection, data processing and data use when you visit our website
Use of this website is possible without the collection, processing or use of personal data, and we do not automatically engage in such collection, processing or use.
We automatically collect, process and use the following non-personal information, generally in the form of cookies sent by your browser. This information consists of:
- browser type / version, - operating system, - referrer URL (source of a link),
- IP address (host name of the computer used), - time of the server request

We use Google Analytics and Piwik to analyse use of and optimise our website. See below.

Personal data required for your purchases
When you make a purchase from our online shop, we collect personal information about you (first name, surname, date of birth, postal address, telephone number, e-mail address and bank account or credit card details). We use this information to conclude and fulfil contracts, process your order and payment and deliver the goods you have ordered.
We also use your e-mail address and telephone number to update you on the status of your order / delivery.
Credit checks may be carried out to avoid default.
Your personal data is only collected, processed or used if you have chosen to provide it.

Registration
Registration is required before you can conclude a contract. In order to register, you need to provide personal data. The following personal data is requested in the registration process:
- surname and first name - address - e-mail address – telephone number – date of birth – sex.
If you cancel your registration, use of your data will be blocked once the last transaction has been completed and processed, and your data will be stored and then deleted in accordance with statutory data retention regulations.

Guest access
If you use guest access, we require the following information for temporary order, payment and delivery processing:
- surname and first name, - address - e-mail address – telephone number – date of birth – sex.
Use of this information will be blocked once the transaction has been completed and processed, and the information will be stored in accordance with statutory data retention regulations.

Newsletter
If you wish to receive our newsletter, we will require a personally identifiable e-mail address. You can withdraw your consent to our storing your e-mail address and using it to send the newsletter at any time.

Future information
We will only send you information on new products, special offers, etc. if you have explicitly requested this (by selecting in the relevant box). You can cancel this request at any time and we will stop sending you such information.

Order processing (shop)
Unless you have given us your explicit consent (e.g. for advertising purposes), we shall only use your data to conclude, fulfil and complete your contract. We shall only pass on your information to our service contractors with whom we have concluded agreements for commissioned data processing according to Section 11 German Federal Data Protection Act [Bundesdatenschutzgesetz = BDSG]  for this purpose and to the extent required.
Our service contractors are:
Online shop transactions are processed on our behalf by
IT-Informatik GmbH, 89077 Ulm, Magirus-Deutz-Str 17.
This service company takes receipt of and processes your orders, payments, queries, complaints and returned items on our behalf.
Payments are processed by the following companies:
Payone GmbH u. Co. KG, Fraunhoferstr. 2-4, 24118 Kiel,
B + S Card Service GmbH, Lyoner Str. 9, 60258 Frankfurt am Main.
These service providers may carry out credit checks to avoid default.

Data security
The personal data we collect is transferred to us over a secure SSL (Secure Socket Layer) connection. We also have other technical and organisational security measures in place to prevent the loss, destruction and misuse of data. Personal passwords are required for accessing customer accounts. You can help to protect your data by selecting as complex as possible a password (e.g. by combining letters, digits and characters) and keeping it absolutely secret.

Google Analytics
This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. The collection and storage of data may be revoked (https://tools.google.com/dlpage/gaoptout?hl=en) at any time with respect to subsequent services. Given the general discussion regarding the use of analysis tools with complete IP-addresses, we would like to inform you that this website is using Google Analytics with the extension "_anonymizeIp()" which means that IP-addresses are only processed in a shortened manner to prevent any direct personal references. 

Google AdWords (Remarketing)
This website uses Google Remarketing Tags. These are services of the Google Inc. (“Google”). Google uses cookies, text files that are stored on your computer and which allow analyzing your use of the website. The information on your use of the website created by the cookie (incl. your IP-address) is sent to a Google server in the USA and is stored there. Google will then truncate the IP address by the last three digits, so that an unambiguous allocation of the IP address is no longer possible. Google complies with the data privacy of the "US-Safe-Harbor" agreement and is registered with the "Safe Harbor" program of the US Department of Commerce. Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing them other services relating to website activity and internet usage.  
Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Third parties including Google advertise on Internet websites. Third parties including Google use stored cookies for advertisements on the basis of previously visited websites by a user. Google will not associate your IP address with any other data held by Google. You can object to data acquisition and –storage at any time with effect for the future. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. For more information on the Google regulations please see here (http://www.google.com/intl/en-GB/policies/privacy/).
 
Google AdWords (Conversion Tracking)
This website also uses the Google Conversion Tracking. Google Adwords places a cookie on your computer if you came to our website via a Google advertisement. These cookies persist for only 30 days and do not serve for personal identification. If the user visits certain pages of the Adwords-customer and the cookie has not yet expired, Google and the customer can detect that the user clicked on the ad and was forwarded to this site. Every Adwords-customer gets a different cookie. Cookies can therefore not be tracked via the websites of Adwords-customers. Information gathered by means of the conversion cookies serve for creating conversion statistics for Adwords-customers who decided to use conversion tracking. Adwords-customers are informed about the total number of users that clicked on the ad and were forwarded to a site with a conversion tracking tag. However, they do not get any information that could identify the user. If you do not want to participate in the tracking you can refuse the use of cookies by selecting the appropriate settings on your browser. You can also deactivate cookies for conversion tracking by setting your browser so that cookies of the www.googleadservices.com domain are blocked. For Google’s data privacy on conversion tracking see here (https://services.google.com/sitestats/de.html).

Piwik
This website uses Piwik, an open source software for statistical evaluation of user access. Piwik uses so-called "cookies", i. e. text files stored on your computer which allow your use of the website to be analysed. The information on your use of this website generated by the cookie will be stored on the server of the host in Germany. The IP address is anonymised immediately upon processing and prior to its storage. You can prevent the storage of cookies by adjusting your browser software appropriately; however, we inform you that you may not be able to use all functions of this website in this case. If you want to object to your visits being recorded in the Piwik web statistics, please deactivate the checkbox below. Here, you can decide whether an unambiguous web analysis cookie may be stored in your browser in order to allow the operator of the website to collect and analyse various statistical data.  Should you opt against the storage of such a cookie, please click the following link in order to store the Piwik deactivation cookie on your browser. Your visit to this website is currently being tracked by the Piwik web analysis. Please click here [x] to discontinue tracking of your visit.

Use of cookies
When you visit our website, we may place information on your computer in the form of a cookie. Cookies are small text files which are sent to your browser by a Web server and saved on the hard drive of your computer. This information is used to recognise you automatically the next time you visit our site and help you navigate it. For example, cookies allow us to adapt a website to your interests.
You can view our website without cookies. If you do not wish us to recognise your computer, you can prevent cookies from being saved on your hard disk by selecting "Do not accept cookies" in your browser settings. Please see the instructions of your browser manufacturer for more detailed information on this process. However, if you choose not to accept cookies, you may not be able to use the full functionality of the website.

Social networks

Facebook
Our site has integrated plug-ins from the social network Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA. The Facebook plug-ins are marked by the Facebook logo or the Like button on our website. For an overview of Facebook plug-ins please look here: http://developers.facebook.com/docs/plugins/. When you visit our site, a direct link is created through the plug-in between your browser and the Facebook server. This allows Facebook to receive the information that you have visited our site with your IP address. If you click the Facebook "Like" button when you are logged into your Facebook account, you link the contents of our website to your Facebook profile. This means that Facebook registers a visit to our site and allocates this to your user account. We emphasize that as the providers of this site we are not aware of the contents of the information transferred or how this information is used by Facebook. Please find out more about this by reading Facebook's data usage guidelines: http://de-de.facebook.com/policy.php. If you do not want Facebook to be able to allocate your visit to our website to your user account, please log out of your Facebook account.

 

Twitter
Functions of the Twitter service can be found on our website. These functions are offered through Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA. Through using Twitter and the "retweet" function, the websites that you visit will be linked to your Twitter account and made visible for other Twitter users. As this happens information will also be transferred to Twitter. We emphasize that as the providers of this site we are not aware of the contents of the information transferred or how this information is used by Twitter. You can find further information relating to this by reading Twitter's data protection guidelines. You can change your data protection settings with Twitter here: Account settings.

Security

We have put in place technical and organisational security measures to protect your personal data from loss, destruction, manipulation and unauthorised access. All of our employees and all third parties involved in data processing are bound by the Bundesdatenschutzgesetz [German federal data protection act] and have an obligation to treat all personal data as confidential.
Wherever personal data is collected or processed, the information is encrypted before transfer to prevent misuse by third parties. We continuously update our security measures in line with technological developments.

General notice on external links
Our website may provide links to external websites for your information. We have no control over the content or structure of external sites operated by third parties. The provisions of this Data Protection Declaration may not necessarily apply to these sites. Please therefore check with the website provider for the data protection declarations on such sites.

Records and withdrawing consent
Wherever you have granted explicit consent, this consent is recorded. You can contact us to withdraw consent at any time with immediate effect. No specific form is required.

Cancellation of registration; end of guest access
In these cases, use of your data will be blocked once the individual contract has been processed and completed. Your data will be deleted at the end of the statutory period of retention.

Freedom of information and right to cancellation
You can contact us at any time for information on the personal data saved about you. You can also withdraw your consent to the collection and storage of your personal data at any time. For information or to withdraw your consent, please contact info@zwiesel-kristallglas.com

Changes to data protection provisions
We reserve the right to amend our security and data protection provisions in line with technical developments, and will in such cases amend our data protection information accordingly. Please always refer to the latest version of our Data Protection Declaration.

Data protection officer
If you have any questions regarding our data protection information or the use of your personal data, please contact our data protection officer directly: External Data Protection Officer / Externer Datenschutzbeauftragter, Michael Gruber, BSP.Security, 93055 Regensburg, Germany E-mail: Michael[dot]Gruber[at]bsp-security[dot]de

 

 

The party responsible in accordance with the German Data Protection Act - Bundesdatenschutzgesetz BDSG is:

Zwiesel Kristallglas AG
Online Shop
Dr. Schott Strasse 35
94227 Zwiesel
Tel. 09922-98-0